5 min read
Mark Parent: August 26, 2026, 9:12:00 AM EDT
A customer who renews, expands their relationship, or refers a peer is often more valuable than the next new lead in the pipeline. That is why customer retention trends have moved from a customer service conversation to a company-wide growth...
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5 min read
Mark Parent: August 25, 2026, 8:47:00 AM EDT
A prospect watches a product video, downloads a guide, fills out a form, and then gets a generic sales email that ignores everything they just told...
6 min read
Mark Parent: August 24, 2026, 9:15:00 AM EDT
A HubSpot portal can look busy while quietly costing your team time, leads, and confidence in the numbers. Business leaders asking, “What does a...
5 min read
Mark Parent: August 20, 2026, 3:12:01 PM EDT
A website can look current, load quickly, and still fail the business if it does not help sales understand who is engaging, what they need, and when...
5 min read
Mark Parent: August 19, 2026, 8:15:00 AM EDT
A prospect fills out a high-intent website form, downloads a pricing guide, and watches a product video. Marketing sees a qualified lead. Sales sees...
5 min read
Mark Parent: August 18, 2026, 9:16:59 AM EDT
A HubSpot portal can look complete and still fail the people expected to use it. The most common HubSpot onboarding mistakes are not technical errors...
5 min read
Mark Parent: August 17, 2026, 9:15:00 AM EDT
A website can look polished, load quickly, and still fail at its primary job: helping the right buyer take the next step. The best lead generation...
5 min read
David Lash: August 14, 2026, 8:34:00 AM EDT
Manufacturing sales cycles rarely move in a straight line. A single deal might involve an engineer requesting specs, a procurement team comparing...
5 min read
Mark Parent: August 13, 2026, 9:32:00 AM EDT
A campaign can generate hundreds of form submissions and still leave leadership asking the most expensive question in marketing: did any of this...
6 min read
Mark Parent: August 12, 2026, 9:32:00 AM EDT
A quarterly newsletter goes out to thousands of contacts. The open rate is flat, clicks are scarce, and sales sees little follow-up activity. The...
