THE STATE OF CUSTOMER SERVICE

A DETAILED REPORT FROM HUBSPOT CHRONICLING TRENDS AND BEST PRACTICES IN THE CUSTOMER SERVICE INDUSTRY.

Customer service plays an important role in customer satisfaction. HubSpot surveyed more than 1,000 customer service agents and leaders to learn what software they use, how their customers have changed, what their teams look like, and much more. This is the definitive guide to the state of customer service. Download it today.

LP Banner the state of customer service in 2020

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Customers may feel undervalued or ignored.

Businesses can gain a negative brand reputation.

Revenue or profitability will likely decline.

Dissatisfaction can make customers less likely to return and more likely to switch to competitors who offer better service. Simplify the process with our free eGuide to implement customer service strategies that help you retain a satisfied customer base.